Incident, Loss and Near-Miss Management
Capture operational events, assess severity and materiality, investigate root causes, manage regulatory decisions and convert lessons into corrective action.
What this solution addresses
Vilfora ERM supports the complete event lifecycle for operational incidents, losses, recoveries, service failures, fraud, vendor events, cyber events and near misses. Configurable forms guide intake while severity, notification, investigation, root cause, action and closure decisions remain governed and auditable.
Events are reported through inconsistent channels, delaying classification, ownership and stakeholder notification.
Root-cause analysis and corrective action are separated from the incident and affected risk or control records.
Loss, recovery, regulatory decision and recurrence data cannot be analysed reliably across business units.
Included capabilities
Each capability uses the same ownership, workflow, approval, evidence and audit-history foundation as the wider ERM platform.
Configurable event intake
Use governed forms for incidents, near misses, service failures, fraud, cyber, privacy and vendor events.
Severity and materiality
Apply approved category, impact, priority and notification rules consistently.
Investigation and root cause
Document chronology, evidence, contributing factors, root causes and reviewer challenge.
Loss and recovery
Track gross loss, recoveries, insurance, accounting treatment and regulatory-reporting indicators.
Corrective and preventive action
Create linked actions, validate closure and update affected risks and controls.
A governed end-to-end workflow
Log and classify
Capture the event, affected area, type, time, initial impact and reporter.
Assess
Determine severity, materiality, notifications, escalation and regulatory relevance.
Investigate
Collect evidence, analyse causes and identify failed or missing controls.
Respond
Assign corrective and preventive actions and monitor loss and recovery.
Close and learn
Validate evidence, approve closure and update risk, control and trend analysis.
Who this solution supports
Outcomes the operating model is designed to support
Consistent event intake
Faster materiality decisions
Linked root-cause remediation
Reliable loss and recurrence analytics
See incidents, losses and near misses in Vilfora ERM.
We will focus on the records, participants, approvals, evidence and reporting decisions relevant to your operating model.